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Frédéric Jacques

PartnerMontréal

Advises banks, insurance companies, and financial-services clients on strategic initiatives and operational and organizational transformations that target operational effectiveness and efficiency

Frédéric is a leader in McKinsey’s Financial Services and Risk Practices and coleads our institutional-investor work in Canada. Since joining the firm, he has worked with clients in a range of industries, with a focus on financial services, providing advice on growth strategy, service, and operations-related issues.

As a coleader of the firm’s collections work in North America, Frédéric supports clients across industries in transforming operations through strategy, digital, and advanced analytics. He also advises a range of financial institutions on strategic initiatives and operational and organizational transformations that target both operational effectiveness and efficiency.

Published Work

Unlocking value from technology and AI for institutional investors,” McKinsey & Company, January 2025

It’s time to become a digital investing organization,” McKinsey & Company, July 2022

Reimagining customer service to manage delinquencies after COVID-19,” McKinsey & Company, June 2020

What next for US credit-card debt?,” McKinsey & Company, May 2020

Addressing the coronavirus impact on customer delinquency,” McKinsey & Company, March 2020

Getting a grip on bad debt: Practical steps to help utilities boost their resilience,” McKinsey & Company, November 2019

"The seven pillars of (collections) wisdom," McKinsey & Company, April 2018

"Reimagining the Bank Branch for the Digital Era," McKinsey & Company, December 2017

"Radically simplifying the retail bank," McKinsey & Company, September 2016

Past Experience

RSM Richter
Financial analyst

EY
Senior auditor

Education

HEC Montréal
MA, public accounting
BA, business administration