Companies looking to improve their customer experience often lack a systematic way to assess their current capabilities, prioritize what matters most to customers, or quantify the potential financial value of customer experience improvements.
Experience Accelerator uses proprietary research and analytics to provide the critical insights needed to create a comprehensive transformation road map that maximizes financial impact.
Maturity Assessment: Benchmark your organization against comparable companies across the six different hallmarks of customer experience leaders
Journey Pulse: Quantify the importance and performance of each customer journey and review the results in an interactive dashboard
Impact Calculator: Quantify the expected financial impact of a customer experience transformation across value pools such as customer retention, customer acquisition, and cross-sell or upsell
