Volume II:

Turbocharging the next-generation operating model

Part 1: Core learnings

Six lessons on how to embrace the next-generation operating model
Article
Six lessons on how to embrace the next-generation operating model
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Banks and the digital flywheel: An engine for ongoing value capture
Article
Banks and the digital flywheel: An engine for ongoing value capture
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Accelerating the shift to a next-generation operating model
Article
Accelerating the shift to a next-generation operating model
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Unlocking success in digital transformations
Survey
Unlocking success in digital transformations
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Part 2: Customer-centric journey design

How to extract maximum value from a zero-based design approach to customer journeys
Article
How to extract maximum value from a zero-based design approach to customer journeys
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Mastering digital_1536x1536_300_Standard
Article
Mastering the digital advantage in transforming customer experience
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Managing a customer-experience transformation in banking
Article
Managing a customer-experience transformation in banking
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Part 3: Next-generation levers and technologies

Payment disputes: A pathway to deeper customer relationships
Article
Payment disputes in banking: A pathway to deeper customer relationships
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The automation imperative
Survey
The automation imperative
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Using analytics to increase satisfaction, efficiency, and revenue in customer service
Article
Using analytics to increase satisfaction, efficiency, and revenue in customer service
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Insurance 2030—The impact of AI on the future of insurance
Article
Insurance 2030—The impact of AI on the future of insurance
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Part 4: Foundational capabilities

Leading agile transformation: The new capabilities leaders need to build 21st-century organizations
Article
Leading agile transformation: The new capabilities leaders need to build 21st-century organizations
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Retraining and reskilling workers in the age of automation
Article - MGI Research
Retraining and reskilling workers in the age of automation
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The-continuous-improvement-leader-1536x1536-400_Standard
Article
The continuous improvement leader: Engaging people for a digital age
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Five enterprise-architecture practices that add value to digital transformations
Article
Five enterprise-architecture practices that add value to digital transformations
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Part 5: Next-generation operating model in action

An insurance company transforms itself by putting technology first
Video
An insurance company transforms itself by putting technology first
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The Western Union Way of digital transformation
Video
The Western Union Way of digital transformation
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A bank transforms itself by transforming its culture
Interview
A bank transforms itself by transforming its culture
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Scaling and accelerating a digital transformation
Interview
Scaling and accelerating a digital transformation
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Finding talent and speed to transform a credit-card company into a digital native
Video
Finding talent and speed to transform a credit-card company into a digital native
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