Trace
Accelerating the transition to tech-enabled operations and unlocking end-to-end transparency through process insights
Operations leaders are navigating ever-increasing complexity, uncertainty, and new remote working models with the added expectation to grow and transform.
Trace helps organizations improve operational performance by applying technology solutions where and when it matters.
What we do
Build a fact base for improvement
Use real operator actions that are applicable for both business as usual operations improvements and transformations, highlighting the causes of bottlenecks, rework, variation, and waste in end-to-end processes.
Uncover digitization and automation opportunities
Pinpoint the highest impact opportunities across all levers—such as automation, capabilities, digital, operating model changes, policy, and skills—with developer-ready documentation.
Enable employees to perform better
Facilitate knowledge sharing, engage employees who need additional coaching, and support performance improvement with added transparency.
Introduction to Trace
Trace
Our suite of tools can diagnose, discover, monitor, and transform processes. Cutting across functions, geographies, and siloes, they make sure technology is applied where and when it matters.
Our Approach
End-to-end process strategy
Integrate strategy and existing metrics with industry best practices.
Rapid tech-enabled view of operations
Capture operations work and the creation of dashboards by deploying leading AI-enabled tools.
Action planning
Develop an action plan for technology integration-combining processes, technology, and capability building, as well as plan implementation and improvement tracking.
Ongoing monitoring
Build and transition to the future state of operations by building a capability around achieving target metrics and associated improvement actions.
Featured insights
Survey
The imperatives for automation success
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New survey findings show that organizations that successfully automate business processes follow a few common practices.
Article
Better together: Process and task mining, a powerful AI combo
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Two AI-enabled approaches are changing the way companies identify operational improvement opportunities. Individually powerful,...
Article
Technology + operations: A flywheel for performance improvement
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New automation techniques can provide the first step toward continuous, tech-enabled redesign of critical operations—forming...
Survey
The automation imperative
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As many organizations move to build their automation capabilities, recent survey results suggest that certain best practices...
Article
Intelligent process automation: The engine at the core of the next-generation operating model
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Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and...
Article - McKinsey Quarterly
Four fundamentals of workplace automation
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As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated—at least...
Featured experts
Federico Berruti
PartnerToronto
Advises leading banks, companies, and governments on automation and artificial-intelligence strategies and implementations and...
Rohit Panikkar
PartnerChicago
Works with companies across sectors on operational performance, transformation, and strategy by leveraging digital and automation...