Technology is only powerful if it is applied where and when it matters. Generative AI is no different. To capture its value in Operations, it should be deployed as a digital transformation, not merely a technological advance. This calls for focusing on the business challenge, not the technology itself.
To navigate this complexity, from ensuring operational readiness, to tech development and enhancing the employee and customer experience, this collection of insights explores the application and adoption of gen AI across the Operations value chain.
