The pandemic has affected everyone, including consumers who need credit and the lenders and businesses that provide it. As many consumers face difficulties repaying debts, there will be a sharp increase in those requiring financial help. Lenders must adjust to this new normal, becoming more agile and fully embracing advanced analytics—from assessing and reshaping customer-base segmentation, to changing frontline operations, channels, and debt relief options. Further, generating insights is a major challenge, as financial and operational data are often disconnected, jeopardizing both decision-making and the experimentation process to improve performance.

C-Insights is a powerful analytics platform that combines and organizes data, integrating industry-standard key indicators to create a single source of truth and transparency—which makes testing outcomes and identifying problems, and the possible solutions, efficient and effective. C-Insights enables rapid decision making and innovative thinking. It helps leaders quickly implement improvement pilots and deploy advanced analytics models, with training and support from customer assistance and loss mitigation experts who have deep experience working with clients to reduce losses.