People & HR

Administrator, People Operation, Talent Attraction

Job ID: 96725
  • San Jose


Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

As a Recruiting Administrator, you will perform a range of administrative tasks to support service operations processes. Your specific responsibilities will include, but are not limited to, scheduling interviews, ensuring proper internal interview preparation, collecting and documenting feedback, scheduling decision meetings, and gathering availability from candidates and assessors. Additionally, you will manage a high volume of candidate information and ensure that all details in the candidate tracking system are accurate and up-to-date.  
You will execute pre-defined, script-based administrative support processes, ensuring error-free administration in your assigned areas of responsibility. On a day-to-day basis, you will handle problem-solving and process administration while continuously seeking ways to improve customer satisfaction and operational excellence. This role requires you to organize, manage, and share information, including sensitive people data, using various systems and tools.
As the first point of contact for queries related to your responsibilities, you will proactively search for and share knowledge, know when to ask questions, and direct inquiries to the appropriate individuals. You will ensure accurate data entry in case management requests and support process excellence, contributing to project implementation by embracing new processes and driving change. You will collaborate with colleagues, support them during heavy workloads, and provide cover when needed.
You will also take charge of your personal development, identifying opportunities for growth with leadership support, and proactively building and maintaining strong professional relationships within the community.

Your Growth

You will be part of our Talent Attraction Operations team in our San Jose center located in San Jose, Costa Rica. 
The team is a part of the People Operations function that provides operational support to Talent Attraction, Human Resources, and Professional Development. The team has a broad scope of responsibility across the TA spectrum and is dedicated to supporting delivery and continuous process improvement. You will partner with recruiting managers, recruiters and our counterpart TA Operations teams in Europe and Asia to align on centralized, global TA processes. 

Your qualifications and skills

  • 1+ years of relevant work experience preferably in recruiting or human resources 
  • Basic understanding of the ServiceNow platform and its functionalities
  • Strong Microsoft Office skills; experience with recruiting tools and programs is preferred 
  • Outstanding organizational skills; ability to coordinate multiple streams of work independently
  • Demonstrated initiative, judgment and maturity discreet, respectful and caring with confidential information
  • Flexibility to deal with ambiguity and last-minute changes; ability to remain calm under pressure
  • Ability to prioritize and look beyond own responsibilities to help team members with urgent deadlines 
  • Great attention to detail and a solid customer service orientation
  • Excellent interpersonal and teamwork skills; ability to build strong relationships 
  • Excellent communication skills
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
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Job Skill Group - N/A
Job Skill Code - SOAD - Administrator, Service Operations
Function - Firm Administration
Industry - Travel, Transport & Logistics
Post to LinkedIn - #LI-DNI
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