You'll provide 24/5 plus weekend on call support, for the Data Analytics Landscape, which includes SAP HANA Cloud, SAP Analytics Cloud (SAC), AWS/Azure Analytical Products.
You'll work with stakeholders and vendors, troubleshooting operational issues, evaluating user requirements, and recommending appropriate SAP Analytics, AWS/Azure cloud solutions and architectures that confirm to the Firm’s security standards. Support is provided from Gurgaon (India), the USA, and San José (Costa Rica).
You'll work directly with global customers, resolving escalated issues related to the SAP Analytics & Cloud Analytical Workbench infrastructure. They recommend changes, engineer solutions, and participate in implementation efforts. Additionally, the engineer reviews, develops, recommends, enforces, and adheres to SAP Analytics and Cloud Analytical Workbench system policies and standards, including those related to high availability, access management, and scalability.
In this role, you'll be open to develop, adapt, and deliver solutions in emerging cloud database technologies, as required by changing business needs. Communicate and interact effectively with both internal and external business contacts, including other members of the IT organization, stakeholders (such as portfolio managers, product owners, and technical architects), contractors, and vendors.