You will play an active role in problem-solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations.
You will shape clients’ digital agendas and lead them toward next-generation operational models—digitally transforming end-to-end journeys using advanced analytics, intelligent automation, GenAI, and agile methodologies in service-oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.
As part of your role, you will help clients imagine and implement the future of service delivery—where AI, GenAI, and agentic technologies are reshaping how services are designed, delivered, and scaled.
You will work with cross-functional teams to explore AI-native operating models, integrate intelligent agents into service ecosystems, and help client’s future-proof their service strategies by embedding emerging technologies across front- and back-office operations.
While hands-on experience in these areas is a plus, what matters most is your ability to think ahead, connect technology to business outcomes, and inspire bold change.
You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams.
As part of our two-year
Operations Excellence Program (OEP), you will work on client engagements in the same way as any other McKinsey consultant. You will gain leading edge operations and consultancy skills, primarily through on-the-job coaching, which will be complemented by the OEP’s structured capability-building program.
We view the OEP position as the start of a rewarding, challenging and highly flexible career with McKinsey and the Operations practice. During your first few years with the firm, you will serve as a junior practice specialist on multiple client engagements and work with a number of colleagues and clients in a range of industry and operations service lines. You will acquire the necessary knowledge and expertise to help companies achieve excellence in their operations.
Along with other members of the OEP community, you will dedicate many days to functional training and knowledge development under the leadership of our operations experts. You will follow a curriculum based on operations excellence themes and will receive advanced training in one of six specific areas of operations: manufacturing, product development, purchasing, service operations, supply chain management, or capital excellence.
Upon completion of the program, successful consultants will join our global group of leading experts in operational excellence. We already have OEP graduates working at all levels of the firm from associate to partner.
Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.
OPS2024 #LI-MP