As part of our front-line team your role will include monitoring and responding to queries that come in via email, phone and chat and you will provide guidance on VG&M services including (but not limited to) checking status of orders, explaining procedures, and walking users through different process, amongst others.
You will help resolve service-related challenges connected with business presentations by collaborating with different teams across the globe, as well as connecting users to the right point of contact within the organization where necessary.
Additionally, being part of the central entry point to our VG&M organization, you will help recognize and report patterns of recurring issues, manage first level escalations, and identify opportunities for continuous improvement (internal processes/team related) and share those insights with your Team Leader, Manager, and other Operational Stakeholders as appropriate.
Lastly, you will also have the opportunity to contribute to projects with inputs and patterns of functional scope.