As the Ground Transportation & Accommodation Manager at INO, you will be the primary point of contact for end-to-end planning and support related to ground transportation and hotel strategy and operations. Your role involves engaging with stakeholders at various levels to strategize, manage, and resolve issues on the job, ensuring that the office's ground transportation and accommodation needs are met efficiently and cost-effectively.
You will leverage your experience in ground transportation and accommodation to develop strategies and shape the relevant requirements at INO. Staying informed about sector advances, trends, opportunities, and developments, such as supplier changes, pricing shifts, and risk profiles, will be crucial. You will provide recommendations to global, regional, and local stakeholders and leadership. Your responsibilities will include assisting the regional team with managing local office aspects through a global Travel Management Company (TMC), using metric reviews and relationship-building to enhance user experience, cost management, and policy compliance.
You will support the regional travel manager in analyzing data for accommodation program improvements and process optimization, aiming to boost user satisfaction. Additionally, you will participate in budget forecasting, manage invoice reconciliation, and coordinate claims and disputes. Analytical skills will be essential as you will draw insights from dashboards to enable consulting teams and the office to plan effectively. You will offer advice and consultation on ground transportation and accommodation, including resolving complex service issues, and ensure adherence to firm travel policy by providing appropriate guidance on rates. Administrative activities for ground transportation and accommodation, such as running department reports and processing refunds, will fall under your purview. You will monitor and report on the quality of your team’s support for these areas, ensuring accuracy, consistency, policy adherence, and preferred rates in reservations. Providing coaching and support to colleagues, identifying development opportunities for team members, and taking the initiative in these areas are also expected.
You will be responsible for implementing, executing, and overseeing the ground transportation strategy to achieve the desired level of service, quality, and cost for the firm. Your accountability extends to improving quality and reducing costs in support of the supply chain mission for ground transportation and accommodation. This includes managing the office fleet and outsourced transportation providers, negotiating transportation prices as volume increases, defining and implementing strategic KPIs and dashboards, and monitoring ground transport service providers' performance through monthly reviews.