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Technology & Digital

IT Services Analyst

Job ID: 92937
  • Sao Paulo
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Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.

Who You'll Work With

You’ll work in our Sao Paulo office as part of our Global Provisioning Capabilities in the Global TechHubs function. You will interact with different IT groups, including coordination, office IT, the product team, vendors, and others, to ensure the appropriate supply chain of assets for this location. Moreover, you will interact with colleagues to coordinate equipment delivery or support their needs/questions.

Your impact within our firm

The IT services analyst is based in the Sao Paulo office in Brazil. The Tech Hub provides IT equipment support, logistics, and hardware life-cycle management across multiple service lines (new hire, migration, loaner, break-fix, quick ship) for McKinsey colleagues in the specified location or region.  
As an analyst, you will be responsible for the setup, configuration, restoration, and shipment of  IT  equipment.  In addition, you are responsible for all processes related to warehousing and materials management,  including monitoring and optimizing inventory levels and refilling inventories. 
Your responsibilities will include purchasing activities such as obtaining offers and submitting orders, reviewing order confirmations, and tracking adherence to delivery deadlines.
Furthermore, you will maintain inventory management systems and optimize existing sourcing and service processes. Updating asset warehouse and ticket management systems is as much your responsibility as packaging, labeling, and shipping IT equipment.

Your qualifications and skills

  • Bachelor’s in Computer Science or equivalent
  • 1+ years of experience in configuring IT equipment incl. Laptops, Desktops, Tablets, Mobile devices, etc.
  • Strong understanding of the Technical accepts
  • Solid, practical experience in purchasing and logistics
  • Strong technical IT skills (in particular PC configuration)
  • Excellent communication skills
  • A clear service orientation and a careful approach to work
  • Sound judgment that enables you to assess situations correctly and prioritize tasks appropriately so that you can keep sight of details even under pressure
  • The ability to work well in a team while being independent and self-motivated, and to adjust quickly and flexibly to new situations 
  • Process orientation
  • Customer service focus
  • Work collaboratively and proactively
  • Self-motivated with the ability to work independently
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Industries
  • Telecommunications
Capabilities
  • Firm Administration
  • Technology
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

FOR BRAZILIAN APPLICANTS: Applicants for job positions in any office in Brazil have flexibility regarding qualifications and McKinsey & Company will not require previous experience of more than 6 months. If the job description indicates preferred prior work experience of more than 6 months, applicants for such job position in the Brazilian offices must interpret the preferred qualification described as limited up to 6 months maximum.

Job Skill Group - N/A
Job Skill Code - RSIS - IT Services Analyst
Function - Firm Administration;Technology
Industry - Telecommunications
Post to LinkedIn - Yes
Posted to LinkedIn Date - Thu Oct 31 00:00:00 GMT 2024
LinkedIn Posting City - Sao Paulo
LinkedIn Posting State/Province -
LinkedIn Posting Country - Brazil
LinkedIn Job Title - IT Services Analyst
LinkedIn Function - Information Technology
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level