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Consulting

Junior Service Operations Analyst

Job ID: 93586
  • Wroclaw
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Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.

Who You'll Work With

You will join Service Operations (Services Ops) service line as part of our Operations practice and will be based in the Wroclaw office.
You will be working with a unique blend of industry, functional, and regional expertise to help clients solve their most important and complex problems related to efficiency and effectiveness improvement across the service operations ecosystem. You will work closely with our client teams and help clients across industry verticals such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, Energy etc. on different Service operation domains like corporate business functions (e.g., Human Resources, Finance), customer care, workforce management, field operations, etc.
You will support team members on blending strategic thinking, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems in Service Operations space.

Your impact within our firm

In this role, you will work in teams to solve pressing and complex issues at clients through our existing portfolio of offerings/solutions as well as support the development of new proprietary tools, benchmarking databases and knowledge capabilities.  
You will work with client representatives, McKinsey consultants and the global Service Ops experts throughout client engagements, focusing on following main aspects:
  • Perform efficiency and effectiveness benchmarking and operations diagnostics for corporate business functions (like Human Resources, Finance), Call Centers using McKinsey’s proprietary frameworks, toolkits, and databases
  • Implement digital/technology solutions from McKinsey’s portfolio of assets and solutions
  • Define, build, and deploy customized solutions and support development and maintenance of team’s proprietary analytical tools/ databases and other knowledge development project
  • Proactively create reusable knowledge and capabilities that capture the insights gained from McKinsey's engagements and changes in business environment
You will be supporting on activities ranging from data collection and analyses, client interviews and problem-solving, end deliverable creation and much more. You will drive the process of running the analyses, converting raw client data sources into enriched dashboards to deliver insights related to the business challenges at stake. You will diligently own the solution implementation, data management, analytics and visualization of our client engagements as well as translate insights into impact through pattern recognition, expertise, and client coaching.

Your qualifications and skills

  • University degree in business administration, computer science, economics, engineering, operations, or other related analytical discipline
  • Relevant working experience
  • Advanced Excel skills (mandatory) and Power Point skills desirable
  • Excellent written and verbal business communication skills in English including the ability to interact effectively at all levels of a large international organization
  • Superior problem solving and analytical skills
  • Sound business knowledge
  • Willing to work in a highly demanding and result-oriented team environment
  • Able to work with and effectively handle a diverse group of team members
  • Exhibit self-motivation and highly service-orientated work ethic
  • Knowledge of Service Operations domain on topics like General & Administrative functions, customer care, workforce management in areas of process excellence, benchmarking, robotic process automation (RPA) diagnostics, analytics (i.e., AI/ Machine learning) and/ or digital solution implementation is preferred
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Capabilities
  • Operations
  • Strategy & Corporate Finance
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

Job Skill Group - N/A
Job Skill Code - JCIA - Junior Capabilities and Insights Analyst
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Sun Aug 20 00:00:00 GMT 2023
LinkedIn Posting City - Wroclaw
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Junior Service Operations Analyst
LinkedIn Function - Analyst;Consulting;Strategy / Planning
LinkedIn Industry - Research
LinkedIn Seniority Level - Entry level