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Global Administration

Manager of Executive Assistants

Job ID: 92131
  • New York City
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Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.

Who You'll Work With

As the EA Manager, you will lead the Executive Assistants (EAs) with a focus on superior customer service and collaborate effectively with the Partners and the consulting staff. You will work closely with the regional Administrative leaders and local Office Leadership to identify, develop, and implement ongoing strategic initiatives for the office. 

Your impact within our firm

In this role, you will build and manage a collaborative team of executive assistants who support one another, the Partners, and the consulting staff.  
You will develop a comprehensive understanding of both the Partners' support needs and the executive assistants' strengths to create effective matches. Additionally, you will provide management support to enhance the working model between assigned executive assistants, Partners, and various stakeholders.
Your responsibilities will include recruiting, interviewing, and hiring executive assistants to build the best team possible, adhering to the North American office's support model. You will lead, coach, and motivate team members to enhance their effectiveness, efficiency, and job satisfaction. By assessing development needs, providing real-time feedback, and arranging for training, you will ensure continuous skill-building. You will conduct thorough performance evaluations to provide accurate feedback based on defined expectations. You will also assist with location and regional executive assistant connectivity efforts, oversee timesheet reviews and approvals, and coordinate backup and overflow coverage to ensure consistent service during absences and manage PTO.
Furthermore, you will provide strategic and project support to the Location Manager Partner for executing the office agenda and offer counsel to the location leader regarding connectedness and morale. Serving as a leader, advisor, and sounding board within the location and the geographic community will also be a key aspect of your role.

Your qualifications and skills

  • Undergraduate degree strongly preferred or proven supervisory experience, ideally in a professional services environment
  • Strong leadership skills, and demonstrated ability to coach and motivate
  • Exceptional interpersonal, communication (oral and written) and conflict resolution skills; problem solving and strong influencing capability
  • Willingness and ability to make independent decisions and engage in strategic problem solving discussions with the broader administrative manager team
  • Strong integrity, maturity and fairness in dealing with people and confidential information
  • Outstanding administrative and organizational skills
  • Excellent customer-service and ability to build and cultivate strong relationships across roles/functions (including senior leadership)

Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Capabilities
  • Firm Administration
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $135,400 - $169,200 USD —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

Job Skill Group - CSSA
Job Skill Code - EAOM - EA Operations Manager
Function - Firm Administration
Industry -
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