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Global Administration

Office Services Administrator

Job ID: 93870
  • San Jose


Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.

Who You'll Work With

You’ll work in our San José office comprised of ~1700 colleagues spanning various functions including Client Capabilities, Technology Services, Assistants and Visual Graphics & Media. In this role, you will serve as an integral part of the Office Services team who are responsible for ensuring professional, high-quality, customer-focused support to colleagues and visitors of San Jose at all times. You'll also work closely with other hosting functions including HR, local IT, recruiting as well as leadership. 
Our current members are a Location Services Manager, 1 Office Services Team Lead, 1 Office Services Senior Coordinator, 2 Office Services Administrator and 1 Office Services Assistant. 
We work in coordination with all teams and functions located onsite and most of our clients are internal, but we additionally support incoming visitors from other offices and interact with external vendors. 

Your impact within our firm

The Office Services team is responsible for driving an array of activities that contribute to the functionality and upkeep of the office including, but not limited to: vendor management , access, maintenance, office services such as cafeteria and cleaning, maintenance, reception, parking, transportation, visitors, supplies, Environmental, Health and Safety (EHS), Free Trade Zone, emergency response, communications, metrics calculation, internal client interactions, procedures definition, problem solving, logistic support, fixed assets controls and co-organizing site-wide event coordination.  
You will play a crucial part in ensuring the experience we provide all visitors and colleagues is exceptional, while often acting as the first point of contact for colleagues and leadership. You’ll have the opportunity to co-lead initiatives for location-wide connectivity and events to continue driving a cohesive community. This is a hands-on position that requires a balance of being in the building to review all is going smoothly, as well as project management such as supporting and implementing continuous improvement initiatives for the office and our team. You'll also work with our ticketing tool, in which you'll manage requests from colleagues throughout the day, maintain personal key performance indicators (KPI) and help the team meet their performance goals. 
The ideal colleague will be flexible and capable of working in an ever-changing environment with a strong customer focus. You'll often need to think outside the box to solve daily challenges and provide alternative solutions.  You will need to balance multiple priorities and projects independently, while being energized by our fast-paced, ever-changing environment.  
Multitasking is a valuable skill as you will manage different types of activities, people and projects simultaneously and will need to prioritize and manage your time effectively. Attention to detail and the ability to deal with people and vendors are key in this role. 

Your qualifications and skills

  • Extremely strong customer-service orientation; desire to consistently deliver great service 
  • Strong desire for self-development (actively seek and provide feedback in an effective manner) 
  • Ability to lead and manage projects autonomously 
  • Excellent verbal and written English language skills 
  • Ability to identify inefficiencies and opportunity for continuous improvement 
  • Ability to remain calm and organized under pressure 
  • Ability to effectively manage shifting deadlines and priorities, multitasking 
  • Superb administrative, organizational and communication skills  
  • Positive, poised and professional demeanor  
  • Strong teamwork mindset - ability to work with varying views in a professional manner 
  • Multi-faceted problem solver who demonstrates an energetic and dynamic approach; experience working in a collaborative team environment 
  • Ability to successfully manage internal and external (vendor) relationships  
  • Perform additional duties, as requested by the manager
  • Excel at an intermediate or advance level 
  • Attention to detail
  • 1+ years of relevant experience in a similar role  
  • Second year minimum in an university degree related to administration 
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
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Job Skill Group - CSSA
Job Skill Code - OSAD - Office Services Administrator
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Dec 10 00:00:00 GMT 2024
LinkedIn Posting City - San Jose
LinkedIn Posting State/Province -
LinkedIn Posting Country - Costa Rica
LinkedIn Job Title - Office Services Administrator
LinkedIn Function - Administrative;Distribution
LinkedIn Industry - Facilities Services;Logistics and Supply Chain
LinkedIn Seniority Level - Entry level