As the Product Adoption Senior Specialist, Change Management, you will join our People Services Enablement team as part of the global People function driving the transformation of our core People and Payroll processes through digital enablement.
You will work with our global People and Payroll communities as we transform the way we provide services to our firm members. The digitization of core People processes is one of the fundamental ways we are professionalizing our firm and creating an unrivaled environment for exceptional firm function talent.
The role will focus on the rollout and implementation of the ServiceNow People & Payroll product, a part of the firm’s ServiceNow platform, to enable our People and Payroll process transformation. ServiceNow is the firm’s service management platform that provides transparency to work, increases efficiency, and streamlines global processes. We have undergone intense growth over the past 3 years with great success. We have made substantial impact by enabling self-help and laying the foundation for generative AI (gen AI) and digital workflows which in turn has driven more increased demand for this product and projects continued growth.
For the next horizon of work, you will drive the overall adoption of ServiceNow People & Payroll, lead change management, and support the People and Payroll functions to fully adopt this digital platform. This includes working directly with our global community of process leads to understand and anticipate impacts and implications of this technology on roles and responsibilities, processes, and workflows. You will shape, develop, and execute a strategy for changing colleague behavior and ensuring sustainable adoption of this platform across all user communities during and beyond initial implementation.
In this role, we will rely upon your passion for learning, passion for helping others, and aptitude to test, fail and try to come up with solutions that help our end users. This role has potential to grow – on the People side: to serve as a thought partner for our global HR, Payroll and People Operations teams to best utilize this digital solution and develop effective user support strategies; on the technical side, to get exposure to product development and system design and recommend enhancements to the product to encourage deeper user adoption.
For the first year in the role, the focus will split. One focus will be on implementations to expand to more groups such as HR and Payroll into Europe, Middle East, Africa, and others as prioritized by our People leaders. A second focus is working with our product team, user researchers and designers to influence product design and development to take into account product adoption. In parallel, you will help support an existing global group of global users that has on-going training, documentation, and digital platform needs. Since ServiceNow People & Payroll enables most processes in the People function, you will actively collaborate across a broad set of domains and teams.