You'll work in a cross-functional team consisting of service designers, product designers, researchers, adoption specialists, and tech and operations colleagues, playing an active role in all aspects of the design of the service experience and service delivery.
You’ll be part of a team building a globally unified service offering and seamless customer experience across all user and employee touchpoints. This includes identifying, framing, and designing future-oriented services, interactions, and solutions that generate value for users, foster continuous innovation, and maintain market relevance.
You'll work hand-in-hand with operations and business subject matter experts to transform our global service and foster operational excellence. You'll align and empower stakeholders through co-creation and a test-and-learn approach to reduce risk and orchestrate the decision-making process that maximizes the likelihood of meeting user needs and business goals. You'll prepare and facilitate workshops with design thinking principles, design artifacts and presentations illustrating conceptual frameworks, customer journeys, and process flows, and own the creation of service blueprints.
You'll be responsible for the co-creation and iteration of service concepts based on user research, operational viability, and technical feasibility. You'll define value propositions, service promises, and experiences, generating future service journeys and blueprints. You'll support the design, test, and scale of our services, ensuring the development is in line with the aspired service experience and service delivery.