Consulting

Service Operations Analyst

Job ID: 96261
  • San Jose
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Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You will be responsible for blending strategic thinking, and advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.  
In this role, you will provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement a new future state of their service operations. You will contribute to building the practice by creating leading edge knowledge and capabilities for diagnostics of multiple service operations topics like corporate business functions, customer care, fleet insights, workforce management, B2B services and solve client problems to increase productivity, reduce cost and increase revenue while enhancing customer experience. You may perform some analytical work outside Service Operations domains for McKinsey clientele, which would include, among others, usage of operations research and statistical techniques for data analysis

Your Growth

You'll join the Costa Rica office and be part of Service Operations team of the McKinsey Operations practice.
This team helps McKinsey’s clients from various industry verticals such as banking, insurance, telecom, hi-tech, healthcare, transport & logistics, energy etc. on different Service Operations topics like holistic transformation of corporate and business functions, customer care, field operations, workforce management, fleet management, among others.
This team focuses on the following aspects: Service Operations deep dive diagnostic using various analytical tools, techniques and methods; delivering benchmarking analysis/opportunity analysis and highly synthesized insights, client data mapping, process mapping and process redesigning; Service Operations transformation using deep knowledge of Service Operations domain and customized solution development and bespoke analytics using advanced algorithms, digital solutions, combinatorial optimization, statistical and simulation modeling.

Your qualifications and skills

  • Degree in business administration, economics, engineering, operations, or other related analytical discipline
  • 1+ years of professional work experience with an analytics firm and/or service organization
  • Knowledge of operations/service operations domain on topics like customer care, workforce management, corporate business functions and field operations
  • Good programming skills in Excel and VBA
  • Good working knowledge of tools like Tableau and Power BI
  • Having knowledge of R and Python would be an added advantage
  • Statistical techniques like Design of Experiments, Correlation and regression analysis, t-test
  • Excellent problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions
  • Excellent written and verbal communication skills in English and Spanish including the ability to interact effectively at all levels of a large international organization
  • Sound business knowledge
  • Willing to work in a highly demanding and results-oriented team environment
  • Ability to work with and effectively handle a diverse group of team members
  • Exhibit self-motivation and highly service-orientated work ethic

Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Capabilities
  • Operations
  • Strategy & Corporate Finance
+ 1 More
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

Job Skill Group - CSS Pre-Associate
Job Skill Code - KA - Knowledge Analyst
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jan 29 00:00:00 GMT 2025
LinkedIn Posting City - San Jose
LinkedIn Posting State/Province -
LinkedIn Posting Country - Costa Rica
LinkedIn Job Title - Service Operations Analyst
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level