Online spending shows no signs of slowing down, but retail merchant leaders expect brick-and-mortar stores will remain crucial parts of consumers’ shopping habits in the next year, according to a recent McKinsey survey. Respondents also indicated a disconnect between their own priorities—such as ongoing supply chain issues and the tight labor market—and their organizations’ readiness to respond to these challenges in the coming year.
To read the article, see “Six strategic priorities for modern merchant leaders,” March 23, 2022.