Future of Work: How we help clients

Advised a digital-services company on transforming its product portfolio and cost structure and translated that into a strategic workforce plan. The plan included analyzing skill gaps in hard skills (for example, machine learning, Internet of Things, cloud computing) and soft skills (such as customer centricity and interpersonal and negotiation skills). We worked together with HR and business teams to design learning journeys based on adult-learning science to meet 80 percent of skills gaps with current employees, while improving employee engagement.

Helped a national labor agency design a system and culture of information transparency based on in-demand skills and careers using an intuitive digital portal as well as in-person counseling. The portal explored individual strengths and interests and matched citizens with professional-development or work opportunities. It was piloted with hundreds of thousands of users in the first several months and has been rolled out to millions of users.

Helped a leading financial-services firm undergoing a bold operating-model shift to enable its new strategy through analytics-based talent systems. We co-created a central talent training and redeployment hub to identify and address changes to roles and skills in each business and function. The user-friendly platform used analytics to help HR leaders and employees identify matches to future skills and roles within the organization and provided learning journeys required to make the switch. It also provided general upskilling and role-specific support.