During the pandemic, about 50 percent of the companies in our dataset increased performance, while the rest saw no meaningful change or decreases. The top performers were also more likely to see performance gains across the board and not just for some teams. The most productive even witnessed a 48-percent increase in employees’ job satisfaction. We call the top performers “Organizational Resilients.” They did four things differently during the pandemic.
To read the article, see “Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond,” July 9, 2021.