Online spending shows no signs of slowing down, but retail merchant leaders expect brick-and-mortar stores will remain crucial parts of consumers’ shopping habits in the next year, according to a recent McKinsey survey. Respondents also indicated a disconnect between their own priorities—such as ongoing supply chain issues and the tight labor market—and their organizations’ readiness to respond to these challenges in the coming year.
![Let’s go to the mall](/~/media/mckinsey/featured%20insights/charting%20the%20path%20to%20the%20next%20normal/2022/may/gifs%20and%20modified%20charts/pub-merchandisecod-v3-ex1-1-rj-shrunk-timed.gif)
To read the article, see “Six strategic priorities for modern merchant leaders,” March 23, 2022.