For members of at-risk groups, using public transportation can be a stressful and scary experience. In our global survey of more than 20 different public-transport operators, we found that while there are many initiatives to enhance inclusion, they are typically not part of an integrated, 360-degree approach. Implementing safety and accessibility initiatives are key ways to improving urban transit systems around the world.
To read the article, see “Fostering an inclusive urban transit system,” February 16, 2022.