By using a risk-scoring system that considers the intensity, frequency, and duration of interactions along the customer journey, restaurants can find ways to improve productivity and address health concerns.
![Restaurants can develop a scoring system to assess the risk levels of customer and employee journeys.](/~/media/mckinsey/industries/retail/our%20insights/how%20restaurants%20can%20thrive%20in%20the%20next%20normal/png-covid19_restaurant-ex5.png?cq=50&cpy=Center)
To read the article, see “How restaurants can thrive in the next normal,” May 19, 2020.