Patient-centric healthcare models are meant to be convenient, transparent, and personalized—and they often lead to more satisfied consumers. According to our recent survey, satisfied patients who use patient-centric models are 28 percent less likely than those who don’t to switch providers and are five to six times more likely to use other services from that provider.
![With patients come great rewards](/~/media/mckinsey/featured%20insights/charting%20the%20path%20to%20the%20next%20normal/2022/apr/gif%20and%20modified%20charts/nextfrontierhealthcarecod-ex1-shrunk-timed.gif)
To read the article, see “The next frontier of care delivery in healthcare,” March 24, 2022.