Europeans—especially Germans—are visiting more businesses online, more often than ever

The COVID-19 pandemic has pushed more European consumers and industries online. Germans’ use of digital channels has jumped 28 percentage points, versus an average of 13 for the continent as a whole.

Engagement with industries through online channels has increased in 16 European countries surveyed (sparkline charts)

To read the article, see “Reimagining the auto industry’s future: It’s now or never,” October 27, 2020.