Generative AI (gen AI) has the power to reshape the healthcare industry over time, and organizations are beginning to take notice. The technology could dramatically enhance how patients navigate the healthcare ecosystem and could also streamline operational efficiencies for the sector, say partner Jessica Lamb and colleagues. Specifically, gen AI may have the biggest value in clinician and clinical productivity, according to most respondents in a recent McKinsey survey. Overall expectations suggest that interest in gen AI is spreading beyond clinical applications to enhance other aspects of patient care interactions.
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Seven area charts show the share of respondents who believe different areas of healthcare can benefit from generative AI (gen AI), based on a survey of 100 healthcare professionals. The areas with the highest perceived potential value directly affect clinical work: clinician/clinical productivity (73%), patient/member engagement and experience (62%), and administrative efficiency and effectiveness (60%). The other areas have a more moderate perceived potential value: quality of care / service delivery (48%), IT/infrastructure (42%), research and education (30%), and strategy and growth (28%).
Source: McKinsey US survey on gen AI in healthcare, Mar 11–13, 2024.
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To read the article, see “Generative AI in healthcare: Adoption trends and what’s next,” July 25, 2024.