Health systems are facing a host of challenges, including rising costs, aging populations, clinical-workforce shortages, and increasing competition from nontraditional players. At the same time, consumers expect new technological capabilities and improved end-to-end care experiences. While health systems are responding by intensifying their focus on digital and AI transformation efforts, say McKinsey’s Karl Kellner and coauthors, many health system executives and leaders report their organizations lack planning in this area and are still not investing enough.
Delivering digital value for health systems requires rewiring operations for new ways of working. What can health systems learn from other industries that are addressing their own challenges through digital and AI investments? Explore these insights for more on catalyzing the future of healthcare through technology.
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