The pandemic has made digital engagement between insurance agents and their customers the default. In this infographic, we examine research from China that reveals how the pandemic-induced shift has actually resulted in more frequent—and more efficient—interactions.
![The future of insurance agent-customer interaction](/~/media/mckinsey/industries/financial%20services/insurance%20blog/the%20future%20of%20insurance%20agent%20customer%20interaction/paradigm-shift-infographic-1536px.png?cq=50&mw=767&cpy=Center)
The future of insurance agent-customer interaction