McKinsey on Government, Number 3
Global perspectives on government
Articles in this issue
Article
Understanding the customer experience with government
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Government agencies that are unclear on what matters most to their customers risk wasting time and resources on the things that don’t. Finding out is the first step.
Article
A smarter approach to cost reduction in the public sector
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Most cost-cutting programs fail. To do better for less, governments need to build capabilities, harness data and analytics, and reinvest savings.
Article
How to create win-win public outsourcing contracts
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To structure and manage complex contracts with the private sector, governments must have a range of skills and expertise. Six success factors are critical to these efforts.
Discussion Paper - MGI Research
Smart cities in Southeast Asia
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Smart solutions can help cities across the region manage the next stage of growth.
Article
The economics of homelessness in Seattle and King County
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Can a rising tide lift all boats? Here is a quick primer on the state of play in one fast-growth market.
Article
How Mexico can become Latin America’s digital-government powerhouse
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Mexico’s digital efforts thus far have been laudable. But higher ambitions could fuel productivity and economic growth and boost the country’s GDP by 7 to 15 percent.