Technology, Media & Telecommunications

Navigating rapidly changing markets to promote innovation, capture new opportunities, and create value

Technology, media, and telecommunications companies are at the heart of the digital economy—building the infrastructure and devices that connect people, businesses, and countries. Companies across these industries generate more economic profit than any other sector of the global economy, yet they are not shielded from the disruptions that they themselves create.

We help technology, media, and telecommunications leaders accelerate sustainable and inclusive growth in this rapidly developing market—to build internal capabilities, integrate digital and analytics tools into their organizations, and transform the ways in which they work to improve their business in substantial, sustainable ways.

How we help clients

Consumer Technology & Media

Powering consumer growth and disruption

Telecommunications Operators

Integrating new tools and technologies to improve business outcomes

Enterprise Software

Accelerating growth amid a shifting industry landscape

Digital IT Services

Driving growth and competitiveness in the digital era

Technology Infrastructure

Attaining growth amid unprecedented disruption

Start-ups & Venture Capital

Accelerating the next generation of innovators

McKinsey Center for Advanced Connectivity

The McKinsey Center for Advanced Connectivity helps organizations leverage the world’s new digital backbone – including 5G, fiber, cable, Wi-Fi, and short-range technologies – to innovate, boost productivity, and capture the opportunity of a more connected world.

Learn more about McKinsey Center for Advanced Connectivity

Impact stories

Conducting an agile IT transformation

A successful, end-to-end IT transformation simplified the customer experience, reduced the time to market, and improved efficiency.

Validating 5G strategy through data analysis

By analyzing diverse data sets, we helped create an integrated commercial and technical 5G strategy, revealing new opportunities to capture value.

Simplifying the customer journey

By simplifying, improving, and innovating digital services, we helped a mobile operator create a compelling customer experience that increased digital sales by 300 percent.

Shifting software services to cloud and building new capabilities

Learn how a global software company transitioned to the cloud, reskilled 40 percent of its workforce and reduced its cost base by 10 percent after two years.

FEATURED CAPABILITIES

Software Product Management & Development

We help companies build or advance their product-management and R&D functions, using advanced analytics, maturity-assessment tools, and proprietary learning offerings.

Storytelling Analytics

Using big data and artificial intelligence to inform decision making across content value chains

Featured insights

3d abstract landscape and futuristic data-flowing concept

Article

AI infrastructure: A new growth avenue for telco operators

February 28, 2025 -

Operators could provide the backbone for today’s AI economy to reignite growth. But success will hinge on effectively navigating complex market dynamics, uncertain demand, and rising competition.