Insights on Travel
Featured insights
Report
The state of tourism and hospitality 2024
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Tourism and hospitality are set to soar, powered by new travelers, destinations, and trends.
Article
Aviation value chain: Strong recovery brings profitability into view
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Our latest analysis of the aviation value chain shows many subsectors performing ahead of 2019 levels.
Article
The evolving role of experiences in travel
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Travelers increasingly plan trips around activities. How can the travel industry make it easier to discover and book the magical...
Article
How the world’s best hotels deliver exceptional customer experience
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Luxury hotels know that the secret to top-tier customer experience is a culture of excellence.
More insights
Article
Travel, logistics, and infrastructure: Firms are finding opportunities in technology, changing consumer demographics, and global trade
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M&A among travel companies has been soft, but travel dynamics are changing, presenting growth opportunities. In logistics,...
Article
Four emerging themes in business travel
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As business travel regains momentum, opportunities could arise for companies that can offer tech solutions for evolving challenges....
Article
Travel Tuesday is real—and growing
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You’ve heard of Black Friday. But today’s consumers increasingly shop for trips on Travel Tuesday. How can travel...
Article
Ready for takeoff: The airline retailing opportunity
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More sophisticated retailing could deliver substantial value to the airline industry—if technology, processes, and mindsets...
Article
AI can transform workforce planning for travel and logistics companies
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Travel and logistics firms face mounting labor challenges—including frequent shortages, rising costs, and declining productivity....
Interview
Demand for efficient airplanes remains: An interview with Darren Hulst
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McKinsey speaks to Darren Hulst, vice president of Boeing’s commercial marketing division, to discuss the latest industry...
Interview
CEO and chairman Sean Doyle on British Airways’ transformation
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From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation...
Article
Start spreading the news: New York City travel and tourism are back
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The Big Apple’s travel and tourism sector has rebounded from its pandemic lull. But today’s New York City visitors...
Article
How the aviation industry could help scale sustainable fuel production
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Demand for sustainable aviation fuel could outpace supply by 2030 without a significant increase in capacity. Forward-leaning...
Article
Aircraft MRO 2.0: The digital revolution
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A new survey suggests AI-powered advances could reshape aircraft maintenance, repair, and overhaul. But companies will need to...
Podcast - The McKinsey Podcast
A new itinerary for the tourism industry
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Consumers of all ages, from different parts of the globe, are prioritizing travel. Here’s what providers should know to tailor...