Supporting the transformation of a digital agency

Taking place over three years, the transformation centered on:

• Improving the agency’s effectiveness in data management
• Instituting future-oriented data management and precisely tailored data analysis
• Establishing a digital, user-oriented information service focused on the needs of customers.

Project outputs included a holistic strategy redesign, improved data management, implementation of AI and advanced analytics, and the introduction of new cloud and IT infrastructure. Through our collaboration, the client embedded state-of-the-art analytical techniques to deliver their most crucial IT and data projects, including one with a €1 billion budget.

• Digital pioneer: Successfully positioned the office as a digital pioneer in the national administrative system with advanced capabilities in data analytics, user-centric design, digital processes and new cloud and IT infrastructure
• Efficiency gains: Realized clear efficiency gains through standardized data architecture and process automation
• Lead time compression: Reduced the lead time of implementing an IT infrastructure from 12 to under three months
• Cost reduction: Reduced costs associated with a core client undertaking by 70%