Audrey has over 19 years of experience, primarily in the banking and financial services sectors, and has been instrumental in leading digital transformations that enhance customer experiences across Southeast Asia. Her expertise lies in spearheading initiatives that integrate customer experience innovations within both neo- and traditional banks across Malaysia, Singapore, Thailand, Indonesia, and the Philippines.
Examples of her recent client work include the following:
- leading a transformation program office for a bank in the Philippines
- developing a technology transformation roadmap for a bank in Thailand
- designing a growth strategy for a bank in Indonesia
- designing and implementing a digital channel for corporates and SMEs in Malaysia
Audrey is a passionate advocate for social impact, focusing on community enrichment, education, and empowerment.