Shital helps clients strategize and drive growth through digital and customer-experience transformations. He focuses on topics related to B2B and B2C client experience, digital strategy and transformations, digital marketing and growth, and agile operating models across the firm’s financial-services, public sector, and professional-services clients. He leads McKinsey’s customer experience in banking and professional services and is a key leader in the firm’s digital-growth work.
Shital brings almost 20 years of industry experience in helping enterprises drive growth. Examples of his recent client work includes the following:
Examples of Shital’s recent client engagements include the following:
- comprehensive growth strategy, including deposits and customer growth, for a large retail bank
- enterprise digital strategy and build out of a digital factory and agile operating model for a large commercial bank.
- digital transformation of treasury management for a regional bank
- client experience strategy and program for a global professional-services group, including in-depth voice of client research
- digital business building and development of new digital experiences for a financial-services group
- marketing transformation for a large financial-services group, including an agile-marketing operating model, marketing-technology stack, and training program
- marketing organization and operating-model design for large North American bank
Before joining McKinsey, Shital held many leadership positions within technology and manufacturing companies.