Elevating the customer experience

Companies that create exceptional customer experiences can set themselves apart from their competitors.

The main hurdle in customer experience is translating boardroom vision into action at the front line. Empowered employees are the key.

Incumbents needn’t be victims of disruption if they recognize the crucial thresholds in their life cycle, and act in time.

Gisbert Rühl, CEO of German metals company Klöckner, embedded himself in Berlin’s start-up scene, creating two platforms to overhaul the organization’s supply chain and make steel prices more transparent.

Many directors are feeling outmatched by the ferocity of changing technology, emerging risks, and new competitors. Here are four ways to get boards in the game.

Delivery Hero CEO Niklas Östberg describes how his company disrupts the way we eat.

Public and private capital markets seem to value technology companies differently. Here’s why.

A data-driven look at the link between the strategic moves of new CEOs and the performance of their companies highlights the importance of quick action and of adopting an outsider’s perspective.

The technical potential for automation differs dramatically across sectors and activities.

More sophisticated analyses of big data are helping companies identify, recruit, and reward the best personnel. The results can run counter to common wisdom.

Leading companies have passed through three distinct phases of organizational usage. What should we learn from them?

Reductions in general and administrative expenses flow right to the bottom line, but slash the wrong areas and you’ll get burned. We suggest a more strategic approach.

Leaders are struggling to stay ahead of the major trends reshaping the R&D landscape, according to a recent survey.

Demand for data is set to explode. The region’s telecom companies must position themselves now to take advantage.

The industry is awash in information, but only a few companies manage it effectively.

Using data-driven insights speeds up delivery time, helps change mind-sets, and allows companies to tackle more complex projects.

Facing market saturation and more selective consumers, online retailers will need to make better use of data analytics to gain ground.

Ignore Bitcoin’s challenges. In this interview, Don Tapscott explains why blockchains, the technology underpinning the cryptocurrency, have the potential to revolutionize the world economy.

Employers can differentiate themselves by adjusting to the changing financial realities.