McKinsey supported state unemployment insurance programs facing extraordinary challenges in the COVID-19 era including unprecedented levels of fraudulent claims, delayed payment of legitimate claims, and advanced and adaptive fraud tactics.
What we achieved together
How we did it
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Developed machine learning models to analyze the interaction of multiple variables to improve fraud detection
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Built processes to enable states to verify true identities, such as establishing two-factor authentication by mailing unique codes to physical addresses
![stars icon illustration](/us/~/media/mckinsey/locations/north%20america/united%20states/our%20societal%20impact/partnering%20on%20americas%20toughest%20challenges/unemployment%20insurance%20fraud/3_stars_00223con_1536x1536-v2.png?cq=50&mw=767&car=16:9&cpy=Center)
Designed strategy to improve customer experience by simplifying and accelerating claims processing
![process icon illustration](/us/~/media/mckinsey/locations/north%20america/united%20states/our%20societal%20impact/partnering%20on%20americas%20toughest%20challenges/unemployment%20insurance%20fraud/4_process_00210con_1536x1536-v2.png?cq=50&mw=767&car=16:9&cpy=Center)
Created process for developing, evaluating, and testing new rules to outpace constantly shifting fraud tactics