Payments innovation: Credit cards and beyond

New from McKinsey & Company

The world of payments has evolved considerably since credit cards were introduced, 58 years ago this month. They were cutting edge when they debuted, but what's the latest in financial-services innovation, and how are players navigating to the next normal?

How payments can adjust to the coronavirus pandemic—and help the world adapt

The challenges are immediate, with long-term implications for global, regional, and local economies—and for the payments industry itself. Here’s what to expect.

Prepare for the next normal

Detour: An altered path to profit for European fintechs

To navigate the economic fall-out from COVID-19, Europe’s fintechs will need to adjust their playbook.

Grasp the dynamics

Seven ways for financial institutions to react to financial-technology companies

Fintechs are coming for value pools across financial services by taking full advantage of increased digitization, heightened customer expectations, and operational efficiencies. So what are the options for industry execs?

Consider your strategic response

Financial life during COVID-19—an update

Financial life during the COVID-19 pandemic—an update

The COVID-19 pandemic is contracting in some countries while expanding in others, shaping the attitudes and behaviors of financial decision makers.

Look closer

European consumer finance: Moving to a ‘next normal’

For providers of consumer finance, there are crucial near-term moves and those that respond to likely longer-term shifts in customer behavior. Both are equally important.

Adapt and respond

How the COVID-19 crisis may affect electronic payments in Africa

Beyond securing the health and safety of Africa’s people, governments and their partners must find a way back to growth and restore businesses and incomes. Africa’s payments industry has a key role.

Read the report

Bill payment trends in the United States

A look at how US financial decision makers are paying bills and their plans for spending government support funds during the COVID-19 crisis.

See the blog post

US lending at point of sale: The next frontier of growth

Growth in US POS financing has accelerated; traditional lenders can use one or more of five business models to get in the game.

4 factors to understand

A strategy for a new normal in European payments: An interview with Worldline CEO Gilles Grapinet

Earlier this year the McKinsey on Payments team met with the CEO of Worldline, to discuss the future of the payments-processing industry in the time of COVID-19.

Read the interview

Digital commerce and the rise of alternative payments methods

Digital commerce is driving the rise of alternative payments globally—with quite different outcomes across regions.

Explore the infographic

Are convenience and rewards leading to a digital flashpoint?

Revisit insights from McKinsey’s Digital Payments Survey.

Grasp the developments

McKinsey at Sibos

The payments industry is undergoing continual transformation, driven by changes in technology and customer behavior. Apply to register for a briefing on our upcoming Global Payments Outlook, set to publish October 1, or see more of the research that will inform conversations at the Sibos 2020 conference.

Learn more

— Curated by Torea Frey, a managing editor in McKinsey Global Publishing based in Seattle

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