Transformations that unlock the full potential of operations, sustained by building institutional capabilities and adding agility
Cross-operations diagnostic
Assess the current operations system (including processes, digital and analytics, management practices, mindset and behaviors, and capabilities), and size the full improvement potential.
Future state design and road mapping
Design a coherent vision of the operations system and step-change aspiration, the implementation road map, and a change management strategy.
Initial idea generation
Design initiatives to realize vision across dimensions and achieve aspiration. Launch identified quick wins.
Employee-led implementation
Shepherd an employee-led implementation tailored to the current context. Engage all levels of the organization, from the change agent team to the executive council, in execution to create ownership.
Change and sustainability engine
Deploy across the enterprise a full capability-building strategy that spans capabilities and transformation skills. Develop the change management process to achieve engagement and change mindset and behaviors. Set up the implementation management process and tools to ensure focus on execution and fast resolution of roadblocks.
Corporate process upgrades
Adapt specific corporate processes to support an integrated operations agenda. Ensure corporate business capabilities, from business strategy to human resources to digital and analytics, are operationally focused.
We offer clients a wide range of innovative tools and capabilities.
Full-fledge cross-operations diagnostic toolkit
Quantitative and qualitative assessments identify the functional improvement potential by considering specific cross-operations levers including digital and analytics, management practices, mindsets, behaviors, and current capabilities.
Integrated operations tool kit
Integrates functional operations playbooks and expertise with cross-operations systems and experience to address the full operations spectrum of opportunity.
Impact essentials
Identifies and deploys the essential elements needed to drive and sustain change, as learned through thousands of projects; measures executive alignment; and focuses on health and an execution engine.
Capability building
Uses an integrated approach that addresses leadership, transformation, and capabilities across all levels of organization, from the executive team to the front line.
Operations Resilience Index
The Operations Resilience Index is a proprietary methodology that helps organizations benchmark the resiliency and flexibility of their value chains.
Go & See
The McKinsey Go & See program creates opportunities for organizations considering a large-scale transformation program to learn from peers at other organizations who have undertaken a similar journey. These visits may focus on topics such as embarking on a new digital strategy, agile at scale, data and analytics, and reimagining customer journeys, among others.
Featured insights
Article
Today’s good to great: Next-generation operational excellence
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Is tech accelerating your business operations—or getting in the way? To get lasting value from their tech investments,...
Article
When technology meets operational excellence
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A new way to operate is revolutionizing heavy industries.
Article
The CEO: Architect of the new operations agenda
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To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile business operations....
Article
Resilience: The whole-company fitness challenge
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To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Article
How mining companies reach the operational excellence gold standard
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Creating a culture of operational excellence is allowing the mining industry to reach new heights in sustained improvement in...
Article
Everyone is within learning distance: Building skills remotely
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With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting...
Impact Story
How a steel plant in India tapped the value of data—and won global acclaim
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By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance...
Article
Transformation in uncertain times: Tackling both the urgent and the important
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A sprint-based transformation approach can help organizations achieve full potential.
Article
Jump-starting resilient and reimagined operations
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COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
Article
Transform the whole business, not just parts
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In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?
Blog Post
The imperative to build resilient operations
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In uncertain times, it pays to expect the unexpected. And as multiple factors combine to create a turbulent business environment,...
Featured Experts
Xavier Costantini
Senior PartnerMontevideo
Helps companies in highly complex industries achieve successful operational transformation, instilling lean methodologies and...
David Dorton
Senior PartnerAtlanta
Driving transformations across service based industries and leading global operations transformation work
Christophe François
Senior PartnerParis
Specializes in operational excellence, in particular Lean, supply chain optimization, and capital productivity, and leads our...
Bill Lacivita
PartnerAtlanta
Leads comprehensive transformation efforts across the globe—with a focus on high-hazard operations—and coleads McKinsey’s global...
Ignacio Marcos
PartnerMadrid
Focuses on client service in consumer and medical-technology companies, with an emphasis on end-to-end transformations
Alejandro Sandoval
PartnerBuenos Aires
Leads operations transformation work in Latin America, with extensive experience in the service and industrial sectors
Sander Smits
Senior PartnerAmsterdam
Transforms operational performance and optimizes research and development for leading companies in the advanced industries sector...
Careers
Interested in a career in Operations?
A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future. We are continuously seeking the best talent at all levels and for all types of roles, and are particularly keen to talk to experienced professionals looking for their next challenge.