The lean management enterprise

A system for daily progress, meaningful purpose, and lasting value.

Introduction

Download the full compendium or download the individual articles below.

Delivering value efficiently to the customer

Video

Interview with Marcus Toremar, lean manager, Swedish Migration Board

Lean management helped an immigration agency facing intense scrutiny reduce wait times by two-thirds while meeting budgetary, legal, and policy constraints.

Section introduction (PDF—149 KB)
Section introduction in Spanish (PDF—206 KB)
One company in the eyes of the client: An interview with Marv Adams, COO of TD Ameritrade (PDF—281 KB)
The untapped potential from delivering for customers (PDF—196 KB)
Making customers more valued—and valuable: An interview with Peg Marty, EVP and head of contact centers of RBS Citizens Financial Group (PDF—231 KB)
Forging an identity at India’s Axis Bank: An interview with Jairam Sridharan, president of consumer lending (PDF—266 KB)
The truth about customer experience (PDF—241 KB)

Enabling people to lead and contribute to their fullest potential

Video

Interview with Bryan Robertson, former director of lean transformation, Direct Line Group

At a UK-based insurer, profound cultural change is not only increasing efficiency—it is enabling employees to achieve things they never thought they could do.

Discovering better ways of working

interview

Interview with Martin Lippert, former chief operating officer of TDC

For TDC, Denmark's largest telecoms provider, a lean-management transformation has been a "necessary condition" for investing in future growth.

Connecting strategy, goals, and meaningful purpose

interview

Interview with Carlos Zuleta Londoño, chief operating officer of Porvenir

At Colombia's largest private pension fund, lean management has unleashed innovation across the organization.

Being Lean

Over time, organizations of all kinds—whether manufacturers or service providers, governments or not-for-profits—become awfully complicated. Lean management helps them engage all of their people, at every level, to help the entire organization work better: delivering more for customers, building stronger capabilities, finding new and better ways of working, and renewing a sense of common purpose.