The lean management enterprise
A system for daily progress, meaningful purpose, and lasting value.
Introduction
Download the full compendium or download the individual articles below.
Delivering value efficiently to the customer
Video
Interview with Marcus Toremar, lean manager, Swedish Migration Board
Lean management helped an immigration agency facing intense scrutiny reduce wait times by two-thirds while meeting budgetary, legal, and policy constraints.
- Section introduction (PDF—149 KB)
- Section introduction in Spanish (PDF—206 KB)
- One company in the eyes of the client: An interview with Marv Adams, COO of TD Ameritrade (PDF—281 KB)
- The untapped potential from delivering for customers (PDF—196 KB)
- Making customers more valued—and valuable: An interview with Peg Marty, EVP and head of contact centers of RBS Citizens Financial Group (PDF—231 KB)
- Forging an identity at India’s Axis Bank: An interview with Jairam Sridharan, president of consumer lending (PDF—266 KB)
- The truth about customer experience (PDF—241 KB)
Enabling people to lead and contribute to their fullest potential
Video
Interview with Bryan Robertson, former director of lean transformation, Direct Line Group
At a UK-based insurer, profound cultural change is not only increasing efficiency—it is enabling employees to achieve things they never thought they could do.
- Section introduction (PDF—125 KB)
- Section introduction in Spanish (PDF—160 KB)
- Cultural change at Direct Line Group: An interview with Bryan Robertson, former director of lean transformation (PDF—265 KB)
- Guiding the people transformation: The role of HR in lean management (PDF—178 KB)
- Guiding the people transformation: The role of HR in lean management in Spanish (PDF—463 KB)
- Lean management from the ground up in the Middle East: An interview with Suhail Bin Tarraf, CEO of Tanfeeth (PDF—235 KB)
- Lessons from emerging markets (PDF—224 KB)
Discovering better ways of working
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interview
Interview with Martin Lippert, former chief operating officer of TDC
For TDC, Denmark's largest telecoms provider, a lean-management transformation has been a "necessary condition" for investing in future growth.
- Section introduction (PDF—113 KB)
- Section introduction in Spanish (PDF—149 KB)
- Building a problem-solving culture that lasts (PDF—119 KB)
- Many small ideas add up to big impact: An interview with Carlos Zuleta Londoño, COO of Porvenir (PDF—231 KB)
- Performance from problem solving: An interview with three leaders at MassMutual (PDF—152 KB)
Connecting strategy, goals, and meaningful purpose
interview
Interview with Carlos Zuleta Londoño, chief operating officer of Porvenir
At Colombia's largest private pension fund, lean management has unleashed innovation across the organization.
- Section introduction (PDF—133 KB)
- Section introduction in Spanish (PDF—180 KB)
- The aligned organization (PDF—144 KB)
- A shorter path to an asylum decision: An interview with Marcus Toremar, lean manager for the Swedish Migration Board (PDF—245 KB)
- The strategic enabler at Euroclear Bank: An interview with Yves Poullet, CEO (PDF—200 KB)
- ‘Discovering America by looking for India’: An interview with Martin Lippert, former COO of TDC (PDF—207 KB)
Featured video
Being Lean
Over time, organizations of all kinds—whether manufacturers or service providers, governments or not-for-profits—become awfully complicated. Lean management helps them engage all of their people, at every level, to help the entire organization work better: delivering more for customers, building stronger capabilities, finding new and better ways of working, and renewing a sense of common purpose.
External recognition
Award
Shingo Research Award
McKinsey is honored to have received a 2014 Shingo Research and Professional Publication Award for “The Lean Management Enterprise.”
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