Insights on Operations
Today’s good to great: Next-generation operational excellence
Is tech accelerating your business operations—or getting in the way? To get lasting value from their tech investments, business leaders need a renewed understanding of operational excellence.
Article
Where is customer care in 2024?
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Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center. For customer care leaders, 2024 could be a transformative year.
Podcast
Generative AI in operations: Capturing the value
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Uncover the transformative power of generative AI within the operations value chain—shaping C-suite discussions across industries.
Operational Resilience
Blog Post
Canal delays and the impact on global supply chains
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While 2023 seemed to mark a degree of post-Covid normality, 2024 has started with a sharp reminder about how important supply...
Blog Post
How capital project owners can get just-in-time talent for their teams
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Capital projects are set for a dramatic jump in investments over the next few years and project owners can now harness an analytics-based...
Article
Getting warehouse automation right
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A warehouse automation revolution is underway, but too many projects are not delivering the results.
Podcast
Navigating the new normal: Operations insights for 2024
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Uncover a new operational reality in 2024—where productivity, technology enablement, and sustainability are the key drivers...
Latest Insights
Blog Post
New opportunities: Capturing value from CBAM regulation
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The European Union’s Carbon Border Adjustment Mechanism (CBAM) will create winners and losers in many sectors. How can you position your business on the right side of the divide?
Blog Post
Manufacturing needs a makeover
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Can gen Z reshape the manufacturing industry by bringing fresh perspectives and values to a sector ripe for technological innovation and significant change?
Article
Decarbonizing logistics: Charting the path ahead
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Companies need to reduce their logistics emissions to meet decarbonization targets, but a new McKinsey survey finds that few companies have clear plans to do so. What is the best path forward?
Article
Revolutionizing procurement: Leveraging data and AI for strategic advantage
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Analytics and AI are transforming the way procurement functions work. But most CPOs don’t feel ready for the data-driven revolution.
Join the conversation with McKinsey Talks Operations
Special collections
Collection
Generative AI in Operations
Technology is only powerful if it is applied where and when it matters.
Collection
The future of corporate and business functions
This collection expands on identifying practical moves leaders can make to help their organizations navigate the present while preparing for the future.
Collection
The next generation of services
Transforming service operations with the power of AI
Collection
Building supply-chain resilience
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At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
The new era of operations
Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.
How digital factories lead in the Fourth Industrial Revolution
McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.
Digital Manufacturing
Article
From AI to Impact: Capabilities powering Lighthouses’ 4IR adoption
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When technologies reach a certain level of maturity, the next challenge is speed and scale. Factories and entire supply networks—not...
McKinsey Direct
Accelerating innovation: The potential of digital twins in medtech R&D
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When the stakes are high and regulation is necessarily complex, using digital twins can enable better, faster innovation in medtech....
Article
How manufacturing’s Lighthouses are capturing the full value of AI
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AI is defining the Fourth Industrial Revolution, and production front-runners are finding significant impact throughout the factory,...
Blog Post
Harnessing generative AI in manufacturing and supply chains
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Early adopters of generative AI in manufacturing and supply chains have a chance to reap first-mover advantage and provide a...
MORE INSIGHTS
Special collections
Book
From Source to Sold
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An invaluable compendium of leadership wisdom and supply chain knowledge to guide supply chain professionals and their organizations.
Fourth Industrial Revolution Technologies are shaping the future of production
The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.