Insights on Operations
Breaking operational barriers to peak productivity
Our latest research examines how a new take on operational excellence can help rekindle productivity—and reveals five practices that matter in jump-starting performance.
Article
Supply chains: Still vulnerable
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When it comes to supply chain resilience, have companies taken their eyes off the ball?
Article
Today’s industrial revolution calls for an organization to match
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Operations technologies are here. Productivity gains are not. Why? It’s increasingly clear that to transform industrial production, industrial organizations must also be transformed.
Operational Resilience
Article
From promising to productive: Real results from gen AI in services
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Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined....
Report
Retailers’ climate road map: Charting paths to decarbonized value chains
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Most emissions captured in the average retailer’s Scope 3 metric are generated via product value chains. These value chains...
Blog Post
From field to remote operations: Embracing change to enable growth
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As field forces age and wages increase, reimagining field operations through a unified equipment life cycle strategy could hold...
Article
Where is customer care in 2024?
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Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center....
Latest Insights
Podcast
The best jobs in the world: How Lighthouses shape production’s future
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The Fourth Industrial Revolution offers companies a path to sustainability and productivity through advanced technologies. Members of the Global Lighthouse Network demonstrate this potential.
Article
Gen AI in corporate functions: Looking beyond efficiency gains
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Generative AI is already adding value for corporate and business functions. Here’s how it could add more.
McKinsey Direct
Spend digital twin: A tool for volatility
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Spend digital twins could revolutionize procurement by handing negotiation power back to buyers—providing a clear and real-time view of fair market price.
Blog Post
Empowering GBS leaders to turn innovation intentions into successful implementations
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Global business services (GBS) leaders see innovation as a top strategic and operational priority. Now they need better ways to drive change in their organizations.
Join the conversation with McKinsey Talks Operations
Special collections
Collection
Next-generation operational excellence
Uniting organizations around strategy and purpose.
Collection
Generative AI in Operations
Technology is only powerful if it is applied where and when it matters.
Collection
The future of corporate and business functions
This collection expands on identifying practical moves leaders can make to help their organizations navigate the present while preparing for the future.
Collection
The next generation of services
Transforming service operations with the power of AI
The new era of operations
Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.
How digital factories lead in the Fourth Industrial Revolution
McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.
Digital Manufacturing
Article
Automation and the talent challenge in American manufacturing
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US manufacturing companies are facing a talent and labor crisis. Is it time they took a fresh look at their automation options?...
Article
From AI to Impact: Capabilities powering Lighthouses’ 4IR adoption
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When technologies reach a certain level of maturity, the next challenge is speed and scale. Factories and entire supply networks—not...
McKinsey Direct
Accelerating innovation: The potential of digital twins in medtech R&D
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When the stakes are high and regulation is necessarily complex, using digital twins can enable better, faster innovation in medtech....
Article
How manufacturing’s Lighthouses are capturing the full value of AI
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AI is defining the Fourth Industrial Revolution, and production front-runners are finding significant impact throughout the factory,...
MORE INSIGHTS
Special collections
Book
From Source to Sold
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An invaluable compendium of leadership wisdom and supply chain knowledge to guide supply chain professionals and their organizations.
Fourth Industrial Revolution Technologies are shaping the future of production
The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.