Insights on Operations

Breaking operational barriers to peak productivity

Our latest research examines how a new take on operational excellence can help rekindle productivity—and reveals five practices that matter in jump-starting performance.

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Article

Supply chains: Still vulnerable

October 14, 2024 -

When it comes to supply chain resilience, have companies taken their eyes off the ball?

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Article

Today’s industrial revolution calls for an organization to match

July 23, 2024 -

Operations technologies are here. Productivity gains are not. Why? It’s increasingly clear that to transform industrial production, industrial organizations must also be transformed.

Operational Resilience

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Article

From promising to productive: Real results from gen AI in services

August 16, 2024 -

Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined....

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Report

Retailers’ climate road map: Charting paths to decarbonized value chains

July 31, 2024 -

Most emissions captured in the average retailer’s Scope 3 metric are generated via product value chains. These value chains...

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Blog Post

From field to remote operations: Embracing change to enable growth

July 17, 2024 -

As field forces age and wages increase, reimagining field operations through a unified equipment life cycle strategy could hold...

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Article

Where is customer care in 2024?

March 12, 2024 -

Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center....

Latest Insights

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Blog Post

Putting people first: A new imperative for manufacturing

December 20, 2024 -

Companies are struggling to attract and retain frontline talent. A new collaboration between McKinsey and the World Economic Forum is highlighting those leading the way in solving these challenges.

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Podcast

Procurement’s sustainable (r)evolution

December 18, 2024 -

The procurement function regularly reinvents itself to find new sources of value. Is circularity the next opportunity on the horizon?

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Article

Digital logistics: Into the express lane?

December 17, 2024 -

Digital investments are paying off in logistics, but challenges still persist.

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Blog Post

Lead-to-cash—the elephant in the room

December 13, 2024 -

Four common challenges impact organizations’ ability to improve lead-to-cash shortfalls. Opportunities lie in respecting the complexity and streamlining the simplicity.

Join the conversation with McKinsey Talks Operations

Special collections

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Collection

Next-generation operational excellence

Uniting organizations around strategy and purpose.

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Collection

Generative AI in operations

Technology is only powerful if it is applied where and when it matters.

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Collection

The future of corporate and business functions

This collection expands on identifying practical moves leaders can make to help their organizations navigate the present while preparing for the future.