February 2020
The productivity imperative in services
The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.
Articles in the issue
Article
The productivity imperative in services: Introduction
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The key to preserving—or increasing—margins in a period of strong growth is to improve productivity.
Article
The coming evolution of field operations
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New technologies are reshaping aftermarket services—and both customers and providers can benefit.
Article
Cracking the code of repair analytics
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Innovative industrial companies are swapping a reactive, manual, and labor-intensive repair lifecycle for one that’s proactive...
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Smarter, faster asset allocation for more coverage at lower cost
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With careful planning, the latest technologies mean businesses can grow their asset bases without growing their cost bases.
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The winning moves in project-based services
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It’s time for companies to stop regarding project-based services as loss leaders.
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How lean is your field force—really?
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With the right approach, lean management can reduce your field force’s cost, even while improving customer experience....