Neil is a global digital transformation leader and a partner with McKinsey Digital in San Francisco.
He advises and serves Fortune 500 companies, helping them drive value and create lasting impact with a business-focused use of technology. He has worked internationally and across industries at the highest levels of digital strategy and transformation initiatives for over 20 years. Neil believes organizations can progress when their employees are truly engaged and empowered to do great work. He is passionate about enabling enterprises to prepare for and deliver the future of work, helping organizations evolve from traditional to digital businesses, and increasing their ability to act with the agility of a digital-native.
Neil’s experience covers all major elements of product and enterprise digitization, from product and service development, AI, and intelligent workflows to platform-led transformation and hyper-scaling. He leads from strategy through execution, bringing his experience in delivering major-scale digital products, platforms, and services.
Before joining McKinsey, Neil was the digital employee experience transformation lead at a top social networking service, an executive leader at a major software company, and a management consultant.
Examples of Neil’s recent client work include:
- Supporting the strategy and execution of a digital-first employee experience for a major global media organization, which delivered more than 40 percent full automation, reduced the average time to resolve by 60 percent, and increased customer satisfaction by over 20 percent
- Redefining customer experience for a significant technology products and platforms company, facilitating annual revenue growth of over 15%
- Helping a healthcare provider implement a bold digital transformation, ensuring value from a more than $500 million increased investment in technology
- Assisting the go-to-market acceleration for a global technology provider, targeting over $250 million of incremental annual contract value
- Delivering customer and B2B architecture models for companies such as a leading social media company, global retailer, international restaurant franchise, major US airlines, global pharmaceuticals, and more