Insights on Operations

Gen AI could be the right tool for today’s maintenance challenges.

When it comes to supply chain resilience, have companies taken their eyes off the ball?

Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined.

Why the construction industry must climb out of its productivity rut—and why it hasn’t yet.

By defining the right operating structure, data governance model, and change management approach, COOs can help their companies make the most of their AI investments.

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow.

At leading consumer companies, packaging decisions enable margin and revenue gains through improved customer experience and operational excellence. Five approaches should be on the C-suite’s agenda.

Generative AI (gen AI) is transforming aftermarket and field services, offering new ways to boost efficiency and enhance customer experience. Here’s how to make it pay.

Despite ongoing geopolitical uncertainty, the future of operations in 2025 is promising. Companies that lean into tech, cross-functional collaboration, and curiosity can power up productivity.

After ten years of sustained, continuous improvement, a new set of sophisticated challenges led SQM to merge operational excellence with innovative technology. The result: a performance breakthrough.

The time to develop a cost-optimal product portfolio and CO₂ abatement strategy is now—success in doing so requires product design and procurement to work hand in hand.

The leaders in adopting advanced planning systems understand that the process of designing and planning the transformation is usually more important than the technology itself.