Technology in Service Operations

What’s your goal today?

Innovation in global business services
Reaching for the next-level customer experience with data and digitization
Reimagining field services with predictive technology

Discover more about the impact of digital transformation for your service operations

Featured Case Study

Banking on innovation: How ING uses generative AI to put people first
Case Study

Banking on innovation: How ING uses generative AI to put people first

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Featured technology

AVA
Frontline AI
Intelligent Document Processing
Trace

Featured insights

Pixelated beauty portrait of a woman on a pale blue background.
Article
Fortune or fiction? The real value of a digital and AI transformation in CPG
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A man gesturing towards a large screen displaying graphs and data as he leads a presentation.
Article
From promising to productive: Real results from gen AI in services
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Call center manager instructing employees - stock photo
Blog Post
AI mastery in customer care: Raising the bar for quality assurance
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Digital generated image of abstract swirl turbulent connections made out of green splines on black background visualising technology and speed. - stock photo
Collection
The future of corporate and business functions
A jumble of yellow arrows pointing in different directions.
McKinsey Direct
Gen AI in customer care: Early successes and challenges
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Futuristic cubes, digital data flowing, and network structure. - stock illustration
Article
Better together: Process and task mining, a powerful AI combo
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Featured Experts

Rodrigo Chaparro
PartnerParis
A leader in McKinsey’s Operations Practice, with broad international experience in supporting large-scale operational, organizational, and technology transformation for clients across industries
Martin Rosendahl
Senior PartnerLondon
Helps organizations capture the full potential of transformation, with a focus on process improvement, offshoring and outsourcing, digital, and automation
Greg Phalin
Senior PartnerCarolinas
Helps banks, insurance companies, and business-process-outsourcing companies set operations strategy, organizational structure, and governance

Connect with our Operations Practice