Generating and sustaining growth requires sales, marketing, pricing, and customer experience teams to change not only the way they work, but also their mindsets. In the next normal, this will be truer than ever. Ad-hoc workshops and other short training bursts often fail to develop long-term growth. Lasting change requires a more comprehensive, strategic approach to cultivate the skills that matter and to embed capability building within an organization’s growth strategy. We make learning a part of daily work to change the way individuals and commercial teams operate, so they can transform their performance and generate long-term growth.
What we do
Customer experience
Sales
Marketing
Pricing
Our Approach
Our programs to reinforce change can be deployed in a fully virtual format, including interactive virtual workshops, coaching, and fieldwork.
Expertise: Our more than 700 colleagues around the globe have a deep understanding of the capabilities needed to transform the commercial and customer experience for the long term.
Experience: Because we have designed and delivered hundreds of commercial transformations, we can develop learning journeys that build required skills in a repeatable, scalable way. Each journey takes learners through a proven set of experiences that change how they work, both individually and as a team.
Data and configuration: We diagnose which skills are needed and configure assets for a learning journey that can be deployed in just two to four weeks. Proprietary commercial tools such as our SalesDNA diagnostic for designing the customer experience supply benchmarked data.
Impact tracking: To help organizations capture value, our tools and assets measure the effectiveness of capability building.