Insights on Operations

Generative AI (gen AI) is transforming aftermarket and field services, offering new ways to boost efficiency and enhance customer experience. Here’s how to make it pay.

A tailored, thoughtful combination of cutting-edge technologies, stronger contracting skills, and deep supply chain capabilities can get a new factory up and running—without costly delays.

Gen AI could be the right tool for today’s maintenance challenges.

When generative AI tools do the heavy lifting, companies can optimize their product portfolios faster and more effectively.

Gen AI is set to boost efficiency, decision-making, and performance in supply chains—but it’s not a magic bullet. Companies will have to double down on tech and talent to unlock its full potential.

In an era of unprecedented disruption, procurement is no longer just about negotiating costs but is at the forefront of navigating complexity and protecting value.

By defining the right operating structure, data governance model, and change management approach, COOs can help their companies make the most of their AI investments.

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow.

At leading consumer companies, packaging decisions enable margin and revenue gains through improved customer experience and operational excellence. Five approaches should be on the C-suite’s agenda.

Generative AI (gen AI) is transforming aftermarket and field services, offering new ways to boost efficiency and enhance customer experience. Here’s how to make it pay.

Despite ongoing geopolitical uncertainty, the future of operations in 2025 is promising. Companies that lean into tech, cross-functional collaboration, and curiosity can power up productivity.

After ten years of sustained, continuous improvement, a new set of sophisticated challenges led SQM to merge operational excellence with innovative technology. The result: a performance breakthrough.