AI and Generative AI

Our approach is focused on generating business value and scalability, going beyond initial proofs of concept to ensure lasting impact. This is complemented by our commitment to AI and gen AI capability building and robust change management as key differentiators for sustained adoption. We strongly emphasize catering to public sector–specific requirements, particularly around data privacy and establishing clear risk guardrails for adoption.

We specialize in helping organizations capture the full potential value of gen AI by streamlining service delivery across various domains, including education, healthcare, tax and customs, urban development, transport, and more. We empower organizations to embrace gen AI across the full value chain of service delivery, which can not only improve productivity and reduce costs but also enhance citizen satisfaction and increase government revenues.

How we can help

Develop a gen AI transformation strategy and road map for your organization

Help organizations unlock the potential value of gen AI through in-depth opportunity assessments, immersive workshops, use-case prioritization, and the development of a transformation strategy and road map.

Build and launch gen AI use cases to capture value

Assist building proof-of-concept gen AI tools to solve organizations’ biggest problems and unlock value by rapidly iterating based on user feedback and embedding within day-to-day processes.

Scale gen AI use cases and drive adoption to unlock full potential

Assist scaling adoption and impact by executing an integrated gen AI transformation plan across relevant dimensions, including talent, operating model, technology, data, change management, and risk mitigation.

Case studies

Gen AI strategy

Developed a national gen AI strategy and use case road map for a G-20 country

We crafted a comprehensive national gen AI strategy covering strategic vision and objectives, key design choices, use-case prioritization, and implementation road map to accelerate the capture of gen AI’s full potential value in the country.

Gen AI for customer experience

Proofs of concept for improved customer satisfaction, productivity, and employee experience at a European tax and customs authority

We developed proofs of concept that demonstrated how gen AI can reduce customer service agents’ time spent on phone calls in searching for guidance to pass on to customers.

Gen AI for survey insight generation

Reduced time taken to analyze free-text workforce surveys at a major healthcare system

We developed a gen AI model that extracted common themes among respondents’ unstructured free-text responses and calculated a quantitative theme strength to derive key insights from workforce surveys. The model also identified several themes that were outside the intended scope of the survey.

Featured capabilities

Generative AI

With generative AI, machines can interact with human language in ways that weren’t possible before. This breakthrough will reshape every industry and we are helping our clients experiment, test, and adapt these new technologies quickly